Starbucks
Partner Challenge
Starbucks had the perception of not being for everyone, an elite brand for ‘suburban moms.’ They understood the value of urban consumers, but had not ventured in to the urban market.
MJE Strategy
Through the formation of cross-functional teams, Magic Johnson Enterprises assisted in identifying key, robust areas for store selection, created relationships with local Community Based Organizations for hiring within the community, created relevant marketing campaigns to reach this customer and provided the company template for multicultural marketing
Each store implements specific interior designs, color palates, wall murals, plaques, community boards and venue music that reflect the host neighborhoods; encourages favorite pastimes such as chess and creating unique programs such as the java lounge that speak to the community
Uses grassroots approach by supporting local activities and fostering key relationships with local government officials, community leaders, and nonprofit organizations
Economic Impact
Providing more than 2,100 jobs
Paying an estimated $29.8 million in salaries/wages and benefits to UCO/Starbucks partners